Privacy Policy

Effective Date: 28 November 2024

Welcome to Bhodor. Your privacy is critically important to us, and we are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information in compliance with Bangladeshi laws, including the Digital Commerce Act, 2018.

1. Information We Collect

We collect the following types of information to provide and improve our services:

  • Personal Information: Name, email address, phone number, delivery address, and payment details.
  • Account Information: User ID, password, and account preferences.
  • Order Information: Order history, payment status, and delivery details.
  • Technical Information: IP address, browser type, device information, and usage statistics.

2. How We Use Your Information

We use your information for the following purposes:

  • To process and fulfill your orders.
  • To communicate with you regarding order updates, promotions, and support.
  • To improve our platform and services through analytics and user feedback.
  • To comply with legal obligations under Bangladeshi law.
  • To prevent fraudulent or unauthorized activity on our platform.

3. How We Share Your Information

We may share your information under the following circumstances:

  • With Vendors: To ensure order fulfillment and delivery.
  • With Third-Party Service Providers: For payment processing, delivery services, and technical support.
  • With Law Enforcement: When required by law or for the investigation of illegal activities.
  • With Consent: When you have expressly agreed to share your information with specific parties.

4. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy:

  • Account information is retained while your account remains active.
  • Order and transaction records are retained for compliance with legal and tax obligations.
  • Data may be anonymized for analytics purposes after its retention period expires.

5. Data Protection

We implement robust measures to protect your data, including:

  • Encryption of sensitive information, such as payment details.
  • Regular security audits and updates to prevent unauthorized access.
  • Access controls to ensure only authorized personnel can handle your data.

6. Your Rights

Under Bangladeshi laws, you have the following rights regarding your data:

  • The right to access your personal information.
  • The right to correct inaccurate or incomplete information.
  • The right to request deletion of your personal data (subject to legal exceptions).
  • The right to opt out of marketing communications.
  • The right to file a complaint with the Directorate of National Consumer Rights Protection (DNCRP) if you believe your data is mishandled.

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

  • Essential Cookies: Necessary for platform functionality, such as login sessions.
  • Analytics Cookies: To collect data on usage and performance.
  • Advertising Cookies: To display relevant promotions (with your consent).

You can manage cookie preferences through your browser settings.

8. Children's Privacy

Our platform is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe that a child's data has been provided to us, please contact us to delete the information.

9. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party sites. We recommend reviewing their privacy policies before providing any personal information.

10. Updates to Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Updates will be published on this page with the effective date. Continued use of the platform constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us: